|At FromYouFlowers.pk, your privacy is very important to us and we want to assure you that we take the privacy and security of your peculiar data very seriously. FromYouFlowers.pk refers to FromYouFlowers.pk, a company registered in Pakistan.|
- What personal data do we gather?
|We amass personal data from you each time you interact with our Websites, including when you make purchases, when you browse our Websites, when you use our services or when you sign up to receive any of our services. When providing particular data to us through a system, we specify which personal data is optional. Please note that, when a collection of personal data is required or essential either as required for us to fulfil your order or based on legal responsibility and you elect not to provide the personal data, we may not be able to accept or fulfil your order.|
|The types of personal data that we will collect, store, maintain or process includes the following. We provide further details concerning the use of personal data in Clause 8.|
|Personal data you provide when you purchase from us|
|Additional Personal Data provided through the “My Account” feature|
|Additional Personal Data obtained when you use our Websites|
|Additional Personal Data obtained through contact with us|
|Our Websites are not intended for use by persons under the age of 18 and our terms and conditions require that a person be 18 or older when assigning an order with us. If you believe we have collected personal data from a person under the age of 18, please notify us at the information provided in Clause 14.|
- How we use the personal data we collect from you?
|We will use your personal data for the following purposes:|
|To fulfil your order:|
|For customer care purposes:|
|NOTE: Please note that you will receive communications with respect to fulfilling your order or for customer care purposes even if you opt-out of receiving promotional communications. This communication could be from FromYouFlowers.pk Customer Care, the FromYouFlowers.pk florist, courier or the supplier fulfilling your order.|
|For marketing purposes (including personalization):|
|For marketing through third parties:|
|If you use our Website and you have agreed to accept cookies, then you may receive personalized announcements of our products and services when browsing other Websites using the same computer or device you used to view our Website. This promotion is enabled through the cookies collecting data of your online browsing behaviour. These cookies are operated by a third party and the announcements are provided through a third party. Details of our third party providers are available within the Data Sharing section of this policy.|
|For marketing through third parties (including online advertising):|
|If you use our Websites, then you will get marketing from us through our third party suppliers such as email campaigns and direct promotion campaigns promoting our products and services.|
|By using our Websites, you will also receive personalized online marketing when browsing other websites using the same computer or device you used to view our Websites. Online advertising is enabled through the cookies collecting data of your online browsing behaviour. These cookies are operated either by FromYouFlowers.pk or by a third party and the online advertising is provided through a third party.|
|Please note that we use search engine advertising programs e.g. Facebook, Google AdWords and other advertising platforms to serve online advertising. If you are a registered user with these types of advertising platforms, we will use your email address or other contact data, in an encoded format, to:|
|Please note that the online marketing outlined above is subject to the privacy choices you have made on these advertising platforms.
You can opt-out of receiving online advertising from us via Privacy Hub
Details of our third party providers are available within Clause 9 of this policy.
|For internal business purposes:|
|We will use any of the personal data collected to help us to understand how many individuals interact with our Websites, how well the Websites are working and to reflect any improvements we may need to make to the Websites to improve your online experience. It also helps us define what products and services you are interested in and what you or other customers might wish to purchase from us in future.|
|More precisely, we may use your personal data for the following internal business purposes:|
With respect to any mergers or acquisitions or other business or legal matters as further described in Clause 9
- When may you opt-out of marketing communications?
|You have the right to opt-out of receiving direct advertising communications at any time. We will address your opt-out request as soon as possible, but no longer than one month from the date we receive your request.|
|You may opt-out of marketing communications or change your preferences with respect to marketing communications by:|
- How do we protect your personal data?
|We are committed to protecting and respecting your privacy rights, and to ensure that your personal data is safe and secure.|
|We use administrative, organizational, technical and physical safeguards to protect personal data. Our safety controls are designed to protect your personal data from unauthorized alteration, access, disclosure, and use. We frequently test our Websites, data centres, systems, and other assets for security vulnerabilities. In addition, at a minimum, our safeguards involve appropriate technical and organizational measures including, but not limited to, encryption services, review of our data pool, storage and processing observes (including physical security measures, to guard against unauthorized access to systems), scenario development and crisis administration protocols to ensure we are able to respond to cybersecurity attacks and data security events, regular penetration testing of systems, security controls to protect our IT infrastructure from external attack and unauthorized access, and core policies setting out our data security approach and training for staffs.|
|FromYouFlowers.pk handles payment card data in a manner consistent with the Payment Card Industry Data Security Standard (PCI-DSS). We use JazzCash PGW which is 100% secure and safe for customers to pay via their Visa enables MasterCard credit cards. We accept payment via JazzCash Payment Gateway from worldwide Visa enabled credit cards.|
- What can you do to protect your personal data?
|We will never ask you to confirm any bank account or credit card details in writing or via email. If you receive an email or any other written announcement claiming to be from us, asking you to provide this data, please ignore it and do not respond.|
|If you are using a computing device in a public location, you should always log out and close the website browser when you have finished your online session.|
|If you create an account with us, you must keep your password private and avoid using the same password for multiple online accounts. Any password created should be at least 8 characters long and must include at least one upper case letter, one lower case letter and one symbol. We indorse regularly changing your password, which you can do within your account.|
- Our lawful basis for processing your personal data
|FromYouFlowers.pk relies on diverse lawful basis for processing personal data. In some cases, more than one lawful basis may apply with respect to the same personal data.|
|Contract: We collect and process personal data in order to fulfil the order you place with us and in accordance with our contract with you to fulfil your order. Such personal data includes the items detailed in Clause 3 under the title “To fulfil your order”.|
|Legitimate Interest: We collect and process personal data for our genuine interests in fulfilling and processing your order, any customer care issues, to conduct research, to send an email, direct marketing and online advertising to you, conduct legal claims, and for fraud identification and deterrence checks. Such personal data includes the items detailed in Clause 3 under the title “For customer care purposes”, “For marketing purposes”, “For marketing through third parties” and “For internal business purposes”. With respect to any direct marketing we provide on the basis of a valid interest, you can unsubscribe as described in Clause 4.|
|Legal Obligations: FromYouFlowers.pk is required to fulfil with applicable laws, rules and regulations as well as industry standards and orders by courts with authority over FromYouFlowers.pk. In doing so, we may collect and retain personal data. For example, FromYouFlowers.pk creates and maintains records of your orders to maintain the tax and accounting records required by applicable laws, and to share such records with the tax authorities as and when required.|
- When might we share your personal data with third parties?
|We will share your personal data with confident third parties in order to fulfil and process your order, enable us to perform our contract to provide your purchase to you, provide our Website and to provide you with marketing. The following is a list of types of third parties that may receive your personal data. Our third party providers are required to handle your personal data in accordance with appropriate data protection and security controls.|
|In addition to the reasons acknowledged above, we may provide your personal data to third parties in the following circumstances:|
- How long do we keep your personal data?
|We will only retain your personal data for the purposes set out in this policy and for as long as we have a legal or business prerequisite to do so. Different retention periods apply for different types of personal data, however, the longest we will usually hold any personal data is 7 years after the last contact with such person or purchase by such person. The time period for retention will depend on valid laws, rules or guidelines that we are required to follow, whether there is an ongoing request or query or another type of legal claim or difference, the type of information we are holding and whether we are asked by you or a governing authority to keep the personal data.|
- Your rights to access your data and rectify any inaccuracies in your personal data
|We fully respect that your personal data is owned by you and that you have certain rights with respect to the personal data. Our goal is to respect your rights. Please understand that we may have confident obligations to maintain personal data records despite your requests to exercise the following rights, such as for legal and secretarial purposes. We ask that you read these rights carefully.|
- Your additional rights with respect to your personal data
|You may have the following additional rights, detailed below.|
|Please note that if we remove all information about you and you make a future purchase or otherwise become a future customer, then we will not be aware of your prior requests or complaints.|
|In respect of the additional rights outlined above, we request that you contact us via the Contact Details shown in Clause 14 below and we will provide you with further information regarding your rights in connection with your specific request.|
- Contact details
|We have appointed a Data Protection Officer whose role is to inform and advise us about and to ensure that we remain compliant with data protection laws. The Data Protection Officer should be your first point of contact if you have any queries or concerns about personal data. Our Data Protection Officer can be contacted at:|
- Updates to this policy
|We may use expertise to track the patterns of behaviour of registered and non-registered visitors to our site. This can include using a “cookie” which is a small file stored on your browser. The information collected in this way can be used to classify you unless you modify your browser to prevent this happening – guidance for which is set out below. We also combined this data to perform statistical studies of the characteristics and behaviour of visitors to our Websites. Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the Websites.|
|We may use third-party advertising companies to serve advertisements on our behalf. These companies may employ cookies and action tags (also known as single-pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. Your browser can be modified to not accept cookies – guidance for which is provided in the paragraph below.|
|You have the ability to accept or decline cookies by modifying the settings in your browser (for example, using Internet Explorer select ‘internet options’ from the ‘tools’ menu, then click ‘security’, followed by ‘custom level’ and select ‘disable cookies’). However, you may not be able to use all the interactive features of our Websites if cookies are disabled. For more information about cookies, including how to set your internet browser to reject cookies, please go to www.allaboutcookies.org.|