Privacy Policy

Effective Date: [30-Jun-2026]

Website: https://fromyouflowers.pk/

1. Who We Are

FromYouFlowers.pk is an online flower delivery service operating in Lahore, Islamabad, Rawalpindi, and Karachi, Pakistan.

2. Information We Collect

We collect personal information when you:

Place an order
Create an account
Leave a comment
Contact customer support

Information We May Collect:

Full name
Email address
Phone number
Billing address
Delivery address
Order details
IP address
Browser and device information

3. Payment Information

All online payments are securely processed through Stripe.

We do not store or process your credit/debit card details on our servers. Payment data is handled directly by Stripe in accordance with their privacy policy:

https://stripe.com/privacy

4. How We Use Your Information

We use your data to:

Process and deliver orders
Communicate about your order
Provide customer support
Prevent fraud and unauthorised transactions
Improve our website and services
Comply with legal obligations

If we introduce email marketing in the future, users will have the option to opt in and unsubscribe at any time.

5. Sharing of Information

We may share personal data with:

Payment processors (Stripe)
Delivery partners
IT and hosting providers
Legal authorities if required by law

We do not sell or rent personal information to third parties.

6. Government and Public Authority Requests

We may disclose personal data only when required by valid legal process, such as a court order, subpoena, or lawful government request.

All such requests are reviewed for legal validity. We reserve the right to challenge unlawful or excessive requests.

We apply data minimisation principles and disclose only the minimum information necessary.

We maintain documentation of such requests where required.

7. Data Retention

We retain personal data:

As long as necessary to fulfil orders
For legal, tax, and accounting purposes
Until a user requests deletion (where legally permissible)

8. Cookies

We use cookies to:

Improve user experience
Remember login details
Analyse website traffic

Users can disable cookies in their browser settings.

9. Your Rights

You may:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Request a copy of the data we hold about you

To exercise your rights, contact us at: [Insert Contact Email]

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or alteration.