Due to highly perishable items, we do not accept returns in the case of customer mind change. If customer is not satisfied with the item, He/she has to send back the product in same condition with in 3 to 5 hours due to the nature of highly perishable products using his own courier / expense. Our Lahore Head Office address: 396 D3 Wapda Town Lahore – 54000 , Pakistan or contact with our support team.
Our quality team will access the products, if its in same condition, our payment team will initiate the refund and refund will be process only for the product price, not the delivery charges.
Refund will process in 14 to 21 working days.(no public holiday, or bank holiday includes)
Other City Delivery:
we (fromyouflowers.pk) do not deliver nationwide in Pakistan, but we can arrange special delivery upon customer request. Different city has different charges.
Please contact our customer support before placing an order for remote cities. Except (Lahore, Islamabad, Rawalpindi & Karachi)
We(fromyouflowers.pk) reserve the right to change in policy and in terms anytime and in future and customers are bound to adhere to our terms, if they agree to place an order with us(fromyouflowers.pk).
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, cakes or chocoaltes cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Flowers, Cakes, Chocolates, Perfumes,
To complete your return, we require a receipt or proof of purchase. Please contact with our customer support before making any return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {Email} and team will update the return address according to the city of return.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
You/ customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
